Technical support - one of the main priorities of our company. Technical support is provided via online chat on our website ("Tech. support" link at the top menu), technical support is available to our clients 5 days a week Monday to Friday from 09:00 to 21:00 GMT+2 (Helsinki, Kyiv, Riga, Tallinn, Vilnius)
Also, "ServiceDesk" module is available, a system of tickets that can be used when technical support chat is offline. You can send your question or a request through "ServiceDesk" by choosing a category or the name of a program on which you need to get an advise or help. You can attach files up to 128 MB in size to your message, that way you can avoid using e-mail correspondence and solve any issue without leaving the website, as fast as possible.
It's easy, you just create your request, it is then sent to our tech. support staff. You have a full monitoring options on the status of your request, like who accepted it, what is the answer and how much time is left till your issue is solved. Simple, effective and fast! The ticket you create will find just the right staff member to take care of it. Financial queries will go straight to the finance department, technical issues to the tech. support staff, and all that is related to sales, to the sales department.
Attention: All requests sent though "ServiceDesk" are executed in 1 to 24 hours during the week days. Average time of the requests execution is 30 minutes to 1 hour.