Also, "ServiceDesk" module is available, a system of tickets that can be used when technical support chat is offline. You can send your question or a request through "ServiceDesk" by choosing a category or the name of a program on which you need to get an advise or help. You can attach files up to 128 MB in size to your message, that way you can avoid using e-mail correspondence and solve any issue without leaving the website, as fast as possible.
It's easy, you just create your request, it is then sent to our tech. support staff. You have a full monitoring options on the status of your request, like who accepted it, what is the answer and how much time is left till your issue is solved. Simple, effective and fast! The ticket you create will find just the right staff member to take care of it. Financial queries will go straight to the finance department, technical issues to the tech. support staff, and all that is related to sales, to the sales department.
Attention: All requests sent though "ServiceDesk" are executed in 1 to 24 hours during the week days. Average time of the requests execution is 30 minutes to 1 hour.
You can only send a request for real trading account activation by affiliate program «Open a real account with recommended Broker and get an advisor for FREE».
- Getting the second and more advisors on the same trading account is possible only in one month after the previous activation, only if during this period trading account had some form of trading activity. And the size of your deposit should be equal to minimal required amount, for each requested advisor.
- All received advisors are bound with the activated trading account number for the advisor.
- Requests for license key are executed in 24 hours. Most of the requests are executed in 1-2 hours. Time of your request execution depends on the total amount of request in queue, but will not exceed 24 hours.
- To send activation request for a free advisor version, you need to have a trading account registered with via our affiliate link first, with your chosen Broker.
You rented one of our software products. Fill in all required fields of the form. Select the name of the leased program and be sure to indicate in the form the starting date of the leased program. Within 2 hours, during working hours, you will receive a link to download the software product.
If you have an official license of a software product purchased in our FOREX ROBOTS store or from our partners and did not receive a link to download by e-mail. Send an application for the update by filling in all the required fields of the form. Your application will be processed during business hours within 2 hours.